Shipping Policy

Shipping Policy for London Vitality:

At London Vitality, we prioritise delivering your orders swiftly and safely. Here are the details of our shipping policy:

1. Free Express Delivery: Enjoy complimentary express delivery on all orders.

2. Shipping Times: While we strive to deliver your orders promptly, please be aware that shipping times may vary, particularly during peak seasons or in cases of inclement weather conditions. Despite our best efforts, we cannot be held responsible for delays that are beyond our control.

3. Order Processing: Our team works diligently to process and dispatch your orders within 1 business day after receiving them. For orders received before 12 pm (Monday to Friday), we ensure same-day shipment whenever possible. You will receive a confirmation email once your order has been shipped.

4. Delivery Address: Please ensure that you provide accurate and complete delivery information during checkout. We cannot be held responsible for undelivered packages due to incorrect or incomplete addresses.

5. Delivery Attempts: Our shipping partners will attempt delivery to the provided address. If they are unable to deliver the package, they may leave a delivery notification or attempt a redelivery based on their policies.

6. Shipping Restrictions: Some products may have shipping restrictions or limitations based on regional regulations. Please review the product pages for any specific shipping information related to particular items.

7. Lost or Damaged Packages: In the rare event of a lost or damaged package, please contact our customer support at sales@londonvitality.com, and we will promptly assist you in resolving the issue.

8. Return to Sender: If a package is returned to us due to incorrect or insufficient address information, we will contact you to confirm the address and arrange for reshipment. Additional shipping fees may apply in such cases.

For any inquiries or concerns regarding shipping, feel free to contact our dedicated customer support team at sales@londonvitality.com. We are here to ensure your satisfaction and provide assistance whenever needed.

London Vitality reserves the right to update or modify this shipping policy as needed to maintain exceptional service standards. Any changes to the policy will be clearly communicated on our website. Last updated: 07/08/2023.